Reprocess a File

Owned by Jaabir Ho
Last updated: Jul 13, 2022
2 min read

For some reasons like network error and on, files end up in processing error and need to be reprocessed. This can be achieved as follows:-

  • Select the files that a reprocess is required and changed the “Proc Status” to “To Be Processed” as shown below

 

  • Please note the status of the File as shown below

 

  • Wait for while for the processor to reprocess the file

 

 

Nb: To reprocess a files, processor should have already been configured. Please refer to the link if ever processor need to be activated

https://ebiexpert.atlassian.net/wiki/spaces/WIPW/pages/2655518721

 

If the file remain in “ProcessingError”, please collect the log file and send to support for analysis:-

  1. Delete all logs under the folder “C:\ProgramData\ebiexperts\WIP Web Server\webapp\log\

  2. Activate log file as shown in the link https://ebiexpert.atlassian.net/wiki/spaces/WIPW/pages/2658435073

  3. Reproduce the error that is change back the status of a file to “To Be Processed” and wait for the processor to finish process the file

  4. Make a zip copy of the log folder and send to support for analysis