Log Activation and Collection

• Launch the WIP Setup and then go to the “General Tab” as shown below:-

Open

• Set the Log File Level to Debug as shown above

• Click on the Apply button

• Restart the following services either from the “Services tab” or from “Services.msc”

1. WIP Tracker Service (if installed)

2. WIP SAP Service (if installed)

3. WIP Processor Service (if installed)

4. WIP Web Server

Open

• Alternatively, you can restart it from “Services.msc”

Log collection:

• Delete all logs under the folder “C:\ProgramData\ebiexperts\WIP Web Server\webapp\log\wipwebserver”

• Reproduce the error

• Go to the folder “C:\ProgramData\ebiexperts\WIP Web Server\webapp\log\wipwebserver”

• Make a zip at the root

• Attach the zip file in this ticket