/
Log Activation and Collection

Log Activation and Collection

Owned by Jaabir Ho
Last updated: Mar 05, 2025
2 min read

  • Launch the WIP Setup and then go to the “General Tab” as shown below:-

  • Set the Log File Level to Debug as shown above

  • Click on the Apply button

  • Restart the following services either from the “Services tab” or from “Services.msc”

1. WIP Tracker Service (if installed)

2. WIP SAP Service (if installed)

3. WIP Processor Service (if installed)

4. WIP Web Server

 

  • Alternatively, you can restart it from “Services.msc”

 

 

Log collection:

  • Delete all logs under the folder “C:\ProgramData\ebiexperts\WIP Web Server\webapp\log\wipwebserver”. For WIP 2.0, the path is “C:\ProgramData\ebiexperts\WIP Web Server2\wip\log\wipapicore”

  • Reproduce the error

  • Go to the folder “C:\ProgramData\ebiexperts\WIP Web Server\webapp\log\wipwebserver” and for WIP 2.0 “C:\ProgramData\ebiexperts\WIP Web Server2\wip\log\wipapicore“

  • Make a zip at the root

  • Attach the zip file in this ticket.

Related content