If you have an ebiexperts partner, you must use your partner support system to log in your first line requests.
You should use our ticketing system in the URL below to create your support requests
https://ebiexpert.atlassian.net/servicedesk/customer/portals
Global Search : search in all ebiexperts documentation, FAQ, Wiki
Documentation : all products documentation
WIKI : small posts about best practices
Software Download : download ebiexperts products and assets. Note that you need a license to install that you can request to sales@ebiexperts.com
Ticketing system : support request tickets
Support request tickets
You need to be registered to create a ticket
Please put a clear title, and describe you issue.
Include screenshots in Attachments
Include the log file in order to help support to find your issue
Getting the log files
There is two ways to get the log files, normal and detailed logs.