If you have an ebiexperts partner, you must use your partner support system to log in your first line requests.
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There is two ways to get the log files, normal and detailed logs.
Normal :
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Replace the WIP URL https://<server>:59272/wipby https://<server>:59272/log/wipwebserver/
Get the latest log files click on the link and press “Save Page As“ or copy paste to your favorite editor
Add the date and time your error occurs in the ticket to help us to localize the issue
Detailed
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set “Log File Level” to “Trace” in WIP Setup
Press Open Debug Folder navigate one level up and delete all log files and folders in
“C:\ProgramData\ebiexperts\WIP Web Server\webapp\log”
restart the WIP web server service.
reproduce the issue
Add the C:\ProgramData\ebiexperts\WIP Web Server\webapp\log\wipwebserver log files to the ticket
set back “Log File Level” to “Error” in WIP Setup to avoid filling the logs folders
restart the WIP web server services