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  1.  check the TrackerService is installed and that it is running

  2. Please use your wip database and run the following query to check if the data was already fetched from jira to our system: 
    SELECT * FROM [TrSyncTable]

  3. Please use your wip database and run the following query to check if issues was added to our WIP  issues: 
    SELECT *  FROM VmRelease

  4. Please check the business unit under which the issues was added that this business unit is allowed for your user

How to write good JQL

To write good JQL statement, login to your jira and click search icon (to search issues)

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Then click on “Advanced search for issues”

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In search criteria choose the project and other search criteria as needed.

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Click on “Switch to JQL”

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Copy that string and paste in the JQL field in WIP

Install WIP Add-on

The WIP Addon allow the WIP web server to communicate with your local machine in order to transmit and open files (mainly QlikView and SAP applications)

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