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“Standard Business Hours” means Monday to Friday Monday-Friday 7AM 8AM - 6PM CET
2. Overview
2.1 Ebiexperts will provide Customer with Support Services and Maintenance Services for the Software in accordance with this Policy and the level of coverage purchased by Customer (if applicable) as well as any applicable terms in the Agreement, subject to Customer’s timely payment of the applicable Support fees or subscription fees.
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*During Standard Business Hours: Monday to Friday Monday-Friday 7AM 8AM - 6PM CET
4. Error Resolution and Escalation
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